SMS Terms & Conditions

Last Updated: 09/16/2026

Program Overview

Rehabilitation Health, LLC (“Rehabilitation Health,” “we,” “us,” or “our”) operates the PrismEHR Account & Appointment Alerts SMS messaging program. By opting in to this program, you consent to receive transactional text messages from PrismEHR related to:

Appointment scheduling: reminders, confirmations, and updates for upcoming appointments
Account security: one-time verification codes (2FA) for secure login and identity verification
Account and portal updates: important notifications about your PrismEHR account or patient portal

Messages are sent via an automated system. Message frequency varies based on your appointment activity and account usage. This is a transactional messaging program only; we do not send marketing or promotional messages through this program.

Patients (Online Scheduling)

When scheduling an appointment online through the PrismEHR website or app, you may opt in by affirmatively checking the consent checkbox. Consent is not pre-selected and is not required as a condition of scheduling or receiving care.

Patients (Phone Scheduling)

When scheduling by phone, staff may request your express verbal consent to receive SMS messages. Consent is documented before any messages are sent.

Providers (App Onboarding)

During provider onboarding within the PrismEHR application, you may enable “SMS Notifications” through an opt-in toggle. This is not pre-selected and is not required as a condition of using PrismEHR.

Message Frequency

Message frequency varies. The number of messages you receive depends on your appointment activity, login frequency, and account changes. You may receive messages for:

Each upcoming appointment (reminder and/or confirmation)
Each login attempt requiring two-factor authentication
Important account or portal updates as they occur

Message and Data Rates

Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

Opting Out

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and will no longer receive SMS messages from PrismEHR unless you opt in again.

You may also opt out by:

Disabling SMS notifications in your PrismEHR account settings
Contacting us at support@rehabilitationhealth.com

Opting out of SMS does not affect your ability to use PrismEHR or receive care.

Help

For help or questions about the SMS program, reply HELP to any message or contact us at:

Email: support@rehabilitationhealth.com

Website: https://rehabilitationhealth.com

Mail: PO Box 982212, Park City, UT 84098

Supported Carriers

Major U.S. wireless carriers are supported, including but not limited to AT&T, T-Mobile, Verizon, and Sprint. Carriers are not liable for delayed or undelivered messages.

Privacy

Information collected through the SMS program is handled in accordance with our Privacy Policy. We do not sell, rent, or share your phone number or opt-in information with third parties for marketing purposes. Your information is used solely to deliver the transactional messages described in this program.

Terms

By opting in, you agree to these SMS Terms & Conditions and our Terms of Use and Privacy Policy. We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about these SMS Terms & Conditions, please contact us: